Emergency contacts

In case of theft or loss of your debit or credit card, please contact your BTV branch or the card issuer directly. By doing this as quickly as possible you can prevent the misuse of your card or your bank account by an unauthorised person.

Contact information

  • doneDebit-Card (ATM)
    • Phone +43 1 20 48 800
  • doneCard complete
    • Phone +43 1 71 1 11 - 770
  • donePayLife
    • Phone +43 5 99 06 - 4500
  • doneDiners Club & AirPlus
    • Phone +43 1 50 1 35 - 135
  • doneAmerican Express
    • Phone +49  69 97 97 - 1000